Shipping Policy

SHIPPING POLICY Order review All orders placed on this website are submitted as order requests. No payment is collected at checkout. Our team reviews each request for availability and compliance and sends an invoice to the email address or phone number you provided. Processing time Orders ship after the invoice is paid and payment is confirmed. Most confirmed orders are packed and shipped within 1-2 business days, Monday through Friday, excluding holidays. Shipping destinations We ship within the United States only, excluding any restricted state or locality. We do not ship internationally. Certain products may be unavailable in specific states. Shipping methods and cost Shipping is charged as a flat rate shown at checkout unless your order qualifies for free shipping. Tracking information is emailed once your package leaves our facility. Packaging and cold handling Lyophilized research materials are shipped in protective packaging appropriate for the product. Materials are stable in transit under normal shipping conditions. Upon arrival, store all materials as described on the product page. Delays, loss, and damage We are not responsible for carrier delays, weather events, or delivery exceptions once a package is in the carrier network. If your package arrives damaged, contact support@patriotresearchlab.com within 3 business days of delivery with photographs of the packaging and vials so we can open a claim. Incorrect addresses and refused deliveries The customer is responsible for providing a complete and accurate shipping address. Packages returned to us as undeliverable or refused may be subject to reshipment charges. Questions Email support@patriotresearchlab.com with your order number for shipping assistance. FOR RESEARCH USE ONLY. NOT FOR HUMAN OR VETERINARY USE.